Many customer-focused teams are facing unprecedented downtime as colleagues change their working practices in the face of coronavirus disruption.

We have produced this webinar with practical and positive steps for leaders to:

• Turn downtime into strategic impact
• Focus colleagues in strategic problem-solving
• Ensure that headcount is being used effectively
• Keep teams engaged
• Drive business forward

We will take you through the four strategic problem-solving areas and three techniques that will help you to clarify your thinking and navigate your way through a very rapidly changing environment.

Do you have any questions about how coronavirus has impacted the effectiveness of your team? Send us your questions and challenges – we’re here to help.